How it works
From file to fabric in five stages
Every order — ten pieces or ten thousand — moves through the same documented process. Here's what happens at each bench, and when you'll hear from us.
- 01
Artwork review — free
Send anything from a vector file to a napkin sketch. Our digitisers assess stitchability, flag fine detail that won't survive, and suggest the construction that suits your budget — within one working day.
- 02
Digitising & proof
Your design is converted into stitch paths — direction, density, underlay. You receive a visual proof with matched thread colours. Production starts only after your written sign-off; two revision rounds included.
- 03
Production
The run goes on the line: thread-up, hooping, first-article check off the head before the batch runs. Standard orders are delivered within 14 working days of proof approval.
- 04
Quality control
Stitch density, border integrity, colour match under daylight-balanced light and dimensional tolerance checked against your signed proof — batch by batch, not sample by sample.
- 05
Tracked UK delivery
Packs leave our dispatch desk tracked to England, Scotland, Wales and Northern Ireland. Free over the basket threshold — and your digitised file stays on our server for instant reorders.
You'll hear from us
Quote in 1 working day · proof in 2–3 · production and delivery within 14 working days of approval, tracked UK-wide.
You'll never see
Silence. Every stage change updates your job ticket, and a named contact answers for the whole run.
You'll keep
Your digitised file, on our server, for instant reorders — plus the proof and thread-match records for the batch.
